Terms of service

Terms and Conditions

This website is operated by Croftown. Throughout the site, the terms “we”, “us”, and “our” refer to Croftown. By accessing our website and purchasing products, you agree to the terms, conditions, and policies outlined below.

By using our site or making a purchase, you engage in our “Service” and agree to be bound by these Terms and Conditions. These apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

We recommend you read these Terms carefully before accessing or using our website. If you do not agree, you may not access the site or use our services.

Any new features or tools added to the store will also be subject to these Terms and Conditions. We reserve the right to update or modify them at any time, and it is your responsibility to review this page periodically.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority under Indian law (18 years old) or have the consent of a parent/guardian.

You may not use our products for any unlawful or unauthorized purpose. Any fraudulent activity, misuse of services, or violation of applicable laws (including the Information Technology Act, 2000 and Consumer Protection Act, 2019) may result in termination of your access.

SECTION 2 – GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone, at any time, for any reason.
  • Content on our site (excluding financial information) may be transmitted unencrypted across networks. Payment information is always encrypted as per RBI and PCI-DSS standards.
  • You agree not to duplicate, copy, resell, or exploit any part of our Service without express written permission.

SECTION 3 – PRODUCT INFORMATION & ACCURACY

  • We deal in imitation jewellery, handbags, décor items, hair accessories, suit & saree add-ons, trending must-haves, and customized products.
  • We make every effort to display products accurately, but colors, textures, or finishes may vary slightly due to device displays or photography.
  • Product availability is subject to change without prior notice.

SECTION 4 – PRICING & MODIFICATIONS

  • Prices may change at any time without notice.
  • We reserve the right to discontinue or limit the sale of any product.
  • We are not liable for modifications, suspension, or discontinuation of any service or product.

SECTION 5 – ORDERING, BILLING & ACCOUNT INFORMATION

  • We may refuse or cancel any order at our discretion, including cases of bulk buying by resellers or distributors.
  • You agree to provide accurate, complete, and current information for purchases. Failure to do so may result in delays or cancellation.
  • Payments must comply with Indian banking and online transaction rules.

SECTION 6 – RETURNS & REFUNDS

Returns, refunds, or exchanges will be governed by our Return & Refund Policy, available separately on the website. Certain products (like customized items) may not be eligible for return.

SECTION 7 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links. These are offered “as is” without warranties. We are not responsible for any damages or transactions made through third-party services.

SECTION 8 – USER FEEDBACK & REVIEWS

  • By sharing reviews, suggestions, or feedback with us (including via Instagram DMs @croftown), you grant us the right to use, edit, and share such content for marketing purposes without compensation.
  • You must not post unlawful, defamatory, obscene, or misleading content.

SECTION 9 – PERSONAL INFORMATION

Your personal information submitted to us is governed by our Privacy Policy, in compliance with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

SECTION 10 – ERRORS & INACCURACIES

Occasionally, information may contain typographical errors or inaccuracies regarding pricing, promotions, or availability. We reserve the right to correct such errors at any time without prior notice.

SECTION 11 – PROHIBITED USES

You are prohibited from using our website:

  • For unlawful purposes or fraudulent activities.
  • To violate intellectual property rights of Croftown or third parties.
  • To harass, abuse, defame, or discriminate against others.
  • To upload malicious code, spam, or misleading information.
  • To interfere with security features of the site or misuse customer data.

Violation of these terms may lead to termination of access and legal action under Indian laws.

SECTION 12 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

  • All products and services are provided “as is” and “as available”, without warranties of any kind, unless explicitly mentioned.
  • Croftown shall not be liable for indirect, incidental, or consequential damages, including loss of profits, arising from your use of our services.
  • Liability is limited to the maximum extent permitted under Indian law.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold Croftown, its owners, affiliates, employees, and service providers harmless from claims, damages, or expenses arising out of your breach of these Terms or violation of applicable laws.

SECTION 14 – SEVERABILITY

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 15 – TERMINATION

We may suspend or terminate your access to our Services at any time for violations of these Terms. Termination does not release you from outstanding payment obligations.

SECTION 16 – ENTIRE AGREEMENT

These Terms, along with our policies (Privacy, Return, Shipping), constitute the entire agreement between you and Croftown.

SECTION 17 – GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes will be subject to the jurisdiction of courts in SAS Nagar, Mohali, Punjab.

SECTION 18 – CHANGES TO TERMS

We may update or modify these Terms at any time. It is your responsibility to review this page periodically. Continued use of our website constitutes acceptance of the updated Terms.