Privacy policy

Privacy Policy

At Croftown, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website and services. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Note: This Privacy Policy is subject to change at any time without prior notice. Updates will be posted on this page and will be effective immediately. We encourage you to review this page periodically to stay informed.

1. Collection of Personally Identifiable Information

When you make a purchase or interact with Croftown, we may collect personally identifiable information such as your Name, Email Address, Phone Number, and Shipping & Billing Address. This information helps us process your orders and provide better service.

We may also use your contact details to share order updates, promotional offers, and important service-related information.

2. Use of Demographic and Profile Data

Your personal information is used primarily to:

  • Fulfill your orders and deliver products.
  • Provide customer support and resolve disputes.
  • Improve our website, product offerings, and user experience.
  • Inform you about new products, offers, and services.
  • Detect and prevent fraud, misuse, or other illegal activities.
  • Enforce our Terms & Conditions.

We may also analyze demographic and behavioral data (like website usage and IP address) to understand customer interests and improve our services.

3. Cookies

Our website uses “cookies” – small data files placed on your device – to enhance your browsing experience. Cookies allow us to recognize your browser and remember certain preferences.

  • Croftown places both temporary and permanent cookies on your system, but they do not store personally identifiable information.
  • You may disable cookies in your browser settings; however, some features of our website may not function properly without them.

4. Sharing of Personal Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share information in the following cases:

  • With trusted corporate entities, affiliates, or service providers who assist in detecting fraud, processing payments, or delivering orders.
  • If required by law, regulation, or government authority.
  • In case of a merger, acquisition, or sale of business assets, your personal data may be transferred to the new entity, which will remain bound by this Privacy Policy.
  • To protect Croftown’s rights, property, or safety, or that of our customers and the public.

5. Security Precautions

We follow strict security measures to protect your information from unauthorized access, misuse, loss, or alteration. Whenever you access or update account information, we use secure servers and encryption protocols.

While we strive to protect your personal data, please note that no method of transmission over the internet is 100% secure.

6. Advertising & Third-Party Services

Croftown may use third-party service providers and advertising partners to display relevant ads. These partners may collect non-personal information (like website visits) through cookies or pixel tags to show you targeted advertisements.

No personally identifiable information such as your name, phone number, or email address is shared in this process.

7. Your Rights & Choices

As a customer, you have the right to:

  • Access, correct, or update your personal information.
  • Opt out of promotional emails and marketing communications.
  • Request deletion of your personal data, subject to applicable legal and business obligations.

To exercise your rights, please contact us at support@croftown.com.