Shipping policy
Shipping & Delivery
Shipping
Once you place an order with Croftown, you will receive an order confirmation email. All confirmed orders are dispatched within 3–4 working days.
As soon as your order is shipped, you will receive tracking details via Whatsapp or Email or SMS so you can monitor your package in real-time.
For any queries related to shipping, feel free to reach us:
Email: support@croftown.com
WhatsApp: +91 70092 60672
Instagram DM: @croftown
We appreciate your patience and cooperation while we ensure your order reaches you safely.
Shipping Policy
At Croftown, we value your time and money. Our goal is to ensure that your order is delivered in the finest condition and within the committed timeline. To achieve this, we have partnered with trusted logistics providers such as Shiprocket, Delhivery, Ecom Express, and other leading courier services.
Delivery Timelines
- Metros & Tier 1 Cities: 5–7 working days
- Tier 2, Tier 3 Cities & Rural Areas: 10–12 working days
- Remote Areas: Delivery may take 2–3 days extra depending on accessibility
Please note: Delivery timelines may vary slightly due to unforeseen circumstances (e.g., weather, strikes, public holidays or courier delays).
Shipping Fee within India
- Free Shipping: Orders with a cart value of ₹799 or above
- Flat Shipping Fee: ₹59 on orders below ₹499 (non-refundable)
Order Alterations & Cancellations
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If you wish to modify your order after confirmation, kindly contact us immediately with your ORDER No. through email: support@croftown.com,
Once an order has been shipped, it cannot be cancelled.